Everything you need to know about Treatwell Pet Care, our team, and our membership plans.
Our membership plans are structured to prevent illness and disease and keep pets healthy and happy through lifelong preventive care. They create more opportunities for your family vet to get to know your pet over time and all the unique health care characteristics that may affect your pet as it gets older. The convenient, all-inclusive pricing structure makes it easier to defray the cost of preventive pet care and manage ongoing pet care costs over time. It also means we can focus more time on your pets’ health, rather than the cost of each individual treatment.
For more information, please see our Terms of Service.
We want you to be happy and comfortable working together with the Treatwell team. If for any reason you’re not happy with our service after our first visit, just pay for the cost of vaccines and any dispensed medication, and there will be no further commitment or cost to you.
For more information, please see our Refund Policy.
Treatwell memberships start with a 30-day trial. After the trial period, they are 12-month commitments. After the trial period, you can still cancel your membership at any time, but you will then be responsible for the cost of the remaining portion of your membership commitment.
For more information, please see our Terms of Service.
No. Treatwell spreads the cost of preventive pet care over easy monthly installments, but our membership plans do not cover the treatment that could be required in the event of an emergency or illness. We strongly recommend pet insurance as a complement to your Treatwell membership to make sure you are covered in the event of a serious medical issue. Read our Blog to find out more about our thoughts on the importance of pet insurance.
Due to the nature of in-home care, we are not able to provide these types of services at this time, with the exception of some very minor surgeries such as small laceration repairs and skin biopsies.
If your pet requires x-rays, surgery, dentistry, or other specialized treatment, we will help you with the referral process to make sure you get to the veterinary facility that is best equipped to deal with your pet’s specific situation.
If you think your pet is in crisis, please call or drive directly to one of the local 24-hour emergency clinics in your city.
Due to the nature of in-home care, we are not always able to provide the treatment your pet might require in a serious emergency, but we are able to deal with many minor emergencies in the comfort of your own home. If you’re not sure whether your pet’s situation is urgent, please call us, and we will help you decide on the best course of treatment. After hours, our members can also call Whisker Docs or other provider for telehealth decision support, and we will reimburse you for the cost of the call.
These are relatively new terms in the veterinary field. Telemedicine implies the practice of veterinary medicine when the veterinarian is in a different location from the patient. Telehealth decision support provides more general information that helps you better understand your pet’s health and how urgently treatment may be required.
Read our Blog to learn more, and to find out about how these tools are used in our membership plans.
With a Treatwell membership, you get a one-stop-shop web store where you and your pet can order food, medication, and other products, all of which will arrive via personalized in-home delivery. The web store is an integrated part of the patient portal so merchandise options are cross-referenced with patient records and customized to fit the unique needs of your pet.
We have also decided to make most of our deliveries using our own staff and vehicles. This decision was made to provide a higher level of service and convenience for our members, and to avoid some of the hassles that come with using a third party for processing orders and arranging delivery via courier.
Yes. We believe preventive care is built on information, so we make it easy for you to get the information you need to make informed decisions that will keep your pet healthy and happy.
Membership includes anytime access to our online patient portal where members can review visit summaries, prescription information, and much more. You can also access a wealth of reliable information about different conditions, medications, and procedures through our library section.
Our membership plans offer everything you need to provide your dog or cat with excellent preventive health care. Services are based on the membership plan you choose. Check our membership plans to choose the right plan for you and your pet.
In addition to our membership plans, we also provide a variety of other services in the comfort of your home, including:
- Additional in-home and video consultations
- Blood, urine, and skin testing
- Minor surgery (e.g., small laceration repairs, skin biopsies)
- Cryotherapy for freezing off small lumps and bumps
- Nail trims, ear cleaning, and anal gland expression
- Nutritional advice and weight loss counseling
- Palliative care and euthanasia
Medications are not included in the Essentials Plan membership.
The Premium Plan membership includes:
- Up to six months of heartworm and/or intestinal worm preventive medications
- Up to 12 months of flea and tick preventive medications
There are multiple options for each of these medication types. While we have our preferred brands, we will work with you to find the best product and schedule for your pet.
The Puppy and Kitten Starter Package also includes additional medication required for intestinal deworming. This is generally given once every 2-4 weeks until a pet reaches six months of age.
Yes, all vaccines and boosters are included as part of your membership plan.
We like to make sure each vaccination plan is tailored to the specific patient and their risk factors. It’s up to you and your Treatwell veterinarian to decide which plan and schedule is best for your pet, but the following are covered as part of your membership:
- For Dogs:
- DA2PP (Distemper, Adeno, Parainfluenza, and Parvo Virus)
- Bordetella (also known as “kennel cough”)
- Lyme disease
- For Cats:
- FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia virus)
- FeLV (Feline Leukemia Virus)
- Puppies and kittens less than four months of age may require additional booster vaccinations compared to an adult pet and these are included as part of our Puppy and Kitten Starter Package
Membership includes one in-home consultation and examination every six months. The in-home visits create more opportunities for your family vet to get to know your pet over time and all the unique health care characteristics that may affect your pet as it gets older. Rather than the typical 20- to 30-minute appointments booked at a clinic, Treatwell books 40 to 60 minutes per appointment. This enables your family vet to spend more time with your pet. And it shifts the focus of each appointment from fretting over the cost of treatments to discussing the health and happiness of your pet.
We will always strive to give you the most consistent care possible, but we also feel it necessary to ensure our employees have a good quality of life so they are happy and better able to serve you. For this reason, you may not always see the same veterinarian, especially if you require a very specific time and date for your appointment. During the booking process, you will always be able to make the choice as to which veterinarian you book with.
Deciding when to say goodbye to a beloved family member is the most difficult part of the pet parenting experience and our team is here to help you through that process in a comfortable, compassionate, and non-judgmental way. We provide both in-home palliative care and in-home euthanasia for our member pets. However, we do not provide these services for non-member pets at this time.
Our personalized vet services are provided by the team of licensed and experienced veterinarians at the Mobile Veterinary Services of Ottawa, and other well-trained pet care professionals.
Treatwell vets have also gone a step further in their training. All our vets are Fear Free certified practitioners.
Fear Free veterinary care requires pet care professionals to be highly aware of a pet’s fear, anxiety, and stress, and use a combination of techniques to reduce these feelings whenever possible during pet care procedures.
Fear Free certification is issued by the Fear Free Organization, which is dedicated to inspiring and educating pet care professionals to develop the techniques needed to look after a pet’s physical and emotional well-being.
Treatwell currently serves the core communities of Ottawa through the Mobile Veterinary Services of Ottawa.
We hope to expand to the greater Ottawa area in the future. But in the meantime, you can check whether you are within our service area with the map below.
Yes. Treatwell is proudly Canadian owned and operated. It was created by Dr. Mike Mossop, a licensed veterinarian with over a decade of clinical experience in general practice and emergency medicine in Ontario. Dr. Mike is a graduate of the Ontario Veterinary College at the University of Guelph.