FAQ

Our monthly plans are structured to prevent illness and disease and keep pets healthy and happy through lifelong preventive care. They create more opportunities for your family vet to get to know your pet over time and all the unique health care characteristics that may affect your pet as it gets older. The convenient, all-inclusive pricing structure makes it easier to defray the cost of preventive pet care and manage ongoing pet care costs over time. It also means we can focus more time on your pets’ health, rather than the cost of each individual treatment.

For more information, please see our Terms of Service.

We want you to be happy and comfortable working together with the Treatwell team. If for any reason you’re not happy with our service after our first visit, just pay for the cost of vaccines and any dispensed medication, and there will be no further commitment or cost to you.

For more information, please see our Refund Policy.

Treatwell monthly plans start with a 30-day trial. After the trial period, they cycle through as annual plans which require a 12-month commitment. After the trial period, you can still cancel your monthly plan at any time, but you will then be responsible for the cost of the remaining portion of your commitment.

For more information, please see our Terms of Service.

No. Treatwell spreads the cost of preventive pet care over easy monthly installments, but our monthly plans do not cover the treatment that could be required in the event of an emergency or illness. We strongly recommend pet insurance as a complement to your Treatwell monthly plan to make sure you are covered in the event of a serious medical issue. Read our blog to find out more about our thoughts on the importance of pet insurance.

Due to the nature of in-home care, we are not always able to provide these types of services. We do however rent surgical space at a partner clinic to perform basic pet surgeries (spays, neuters, lump removals, and more) when the need arises. If your pet requires x-rays, surgery, dentistry, or other specialized treatment that we cannot provide, we will help you with the referral process to make sure you get to the veterinary facility that is best equipped to deal with your pet’s specific situation.

If you think your pet is in crisis, please call or drive directly to one of the local 24-hour emergency clinics in your city.

Due to the nature of in-home care, we are not always able to provide the treatment your pet might require in a serious emergency, but we are able to deal with many minor emergencies in the comfort of your own home. If you’re not sure whether your pet’s situation is urgent, please call us, and we will help you decide on the best course of treatment. After hours, our members can also contact Smart.Vet at no additional cost to get advice from a licensed veterinarian in Ontario. Read more about this benefit in our blog.

These are relatively new terms in the veterinary field. Telemedicine implies the practice of veterinary medicine when the veterinarian is in a different location from the patient. Telehealth services provide more general information that helps you better understand your pet’s health and how urgently treatment may be required.

Read our blog to learn more, and to find out about how these tools are used in our monthly plans.

With a Treatwell membership, you get a one-stop-shop online pet store where you and your pet can order food, medicine, and products, all of which will arrive via personalized in-home delivery. The online pet store is an integrated part of the patient portal so merchandise options are cross-referenced with patient records and customized to fit the unique needs of your pet.

Our monthly plans offer everything you need to provide your dog or cat with excellent preventive health care. Services are based on the monthly plan you choose. Check our monthly plans to choose the right plan for you and your pet.

In addition to our monthly plans, we also provide a variety of other services in the comfort of your home, including:

• Additional in-home and video consultations
• Blood, urine, and skin testing
• Minor surgery (e.g., small laceration repairs, skin biopsies)
• Cryotherapy for freezing off small lumps and bumps
• Microchipping
• Cat or dog nail trimming, ear cleaning, and anal gland expression
• Nutritional advice and weight loss counseling
• Palliative care and pet euthanasia

Pet medicines are not included in the Essentials Plan membership.

The Premium Plan membership includes:

• Up to six months of heartworm and/or intestinal worm preventive pet medication
• Up to 12 months of flea and tick preventive pet medicine

There are multiple options for each of these pet medicine types. While we have our preferred brands, we will work with you to find the best product and schedule for your pet.

The Puppy and Kitten Starter Package also includes additional deworming medication for dogs. This is generally given once every 2-4 weeks until a pet reaches six months of age.

Yes, all vaccines and boosters are included as part of your monthly plan.

We like to make sure each vaccination plan is tailored to the specific patient and their risk factors. It’s up to you and your Treatwell veterinarian to decide which plan and schedule is best for your pet, but the following are covered as part of your membership:

• For Dogs:
  • Rabies
  • DA2PP (Distemper, Adeno, Parainfluenza, and Parvo Virus)
  • Leptospirosis
  • Bordetella (also known as “kennel cough”)
  • Lyme disease
• For Cats:
  • Rabies
  • FVRCP (Feline Viral Rhinotracheitis, Calicivirus, and Panleukopenia virus)
  • FeLV (Feline Leukemia Virus)
• Puppies and kittens less than four months of age may require additional booster pet vaccinations compared to an adult pet and these are included as part of our Puppy and Kitten Starter Package

Monthly plans include one in-home consultation and examination every six months. The home visit care creates more opportunities for your family vet to get to know your pet over time and all the unique healthcare characteristics that may affect your pet as it gets older. Rather than the typical 20- to 30-minute appointments booked at a clinic, Treatwell books 40 to 60 minutes per appointment. This enables your family vet to spend more time with your pet. And it shifts the focus of each appointment from fretting over the cost of treatments to discussing the health and happiness of your pet.

We will always strive to give you the most consistent care possible, but we also feel it necessary to ensure our employees have a good quality of life so they are happy and better able to serve you. For this reason, you may not always see the same veterinarian, especially if you require a very specific time and date for your appointment. During the booking process, you will always be able to make the choice as to which veterinarian you book with.

Deciding when to say goodbye to a beloved family member is the most difficult part of the pet parenting experience and our team is here to help you through that process in a comfortable, compassionate, and non-judgmental way. We provide both in-home palliative care and in-home pet euthanasia for our member pets. However, we do not provide these mobile vet services for non-member pets at this time.

Our personalized mobile vet services are provided by the team of licensed and experienced veterinarians at the Mobile Veterinary Services of Ottawa, and other well-trained pet care professionals.

Treatwell vets have also gone a step further in their training. All our vets are Fear Free certified practitioners.

Fear Free veterinary care requires pet care professionals to be highly aware of a pet’s fear, anxiety, and stress, and use a combination of techniques to reduce these feelings whenever possible during pet care procedures.

Fear Free certification is issued by the Fear Free Organization, which is dedicated to inspiring and educating pet care professionals to develop the techniques needed to look after a pet’s physical and emotional well-being.

Treatwell currently serves all of the core communities of Ottawa within the NCC Greenbelt through the Mobile Veterinary Services of Ottawa.

We hope to expand to the greater Ottawa area in the future.

Yes. Treatwell is proudly Canadian owned and operated. It was created by Dr. Mike Mossop, a licensed veterinarian with over a decade of clinical experience in general practice and emergency medicine in Ontario. Dr. Mike is a graduate of the Ontario Veterinary College at the University of Guelph.