Our refund policy for membership plans lasts 30 days. If 30 days have gone by since your initial consultation, unfortunately we can’t offer you a refund or exchange.
If you are not satisfied with your initial consultation with our veterinary team, please email hello@treatwellpetcare or call us at (613) 230-2106. If we are unable to address your concerns we will refund the full purchase price of your annual membership, with the following exceptions:
- Vaccinations that were administered to your pet at the time of the initial consultation. These cannot be refunded, and will be charged at prices set by the Mobile Veterinary Services of Ottawa.
- Heartworm, flea and tick medications that were dispensed to your pet. These products can be refunded only if they are still in sealed packages that have not been tampered with. In order to return these products, please contact us to arrange for pick-up. If the products are not in a returnable condition, or if you prefer not to return them then they will be charged at prices set by the Mobile Veterinary Services of Ottawa.
After the 30 day refund period has passed, all memberships are active for a term of 12 months. If you wish to cancel early, you may do so, but you will be charged the balance of the remaining months on your plan.
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