Refund Policy

Our refund policy for membership plans lasts 30 days.

If you are not satisfied with your initial consultation with our veterinary team, please email or call us at (613) 230-2106 within 30 days. If we are unable to address your concerns we will refund the full purchase price of your membership payment and other, with the following exceptions:

  1. Vaccinations that were administered to your pet at the time of the initial consultation. These cannot be refunded, and will be charged at prices set by the Treatwell Pet Care, Inc.
  2. Heartworm, flea and tick medications that were dispensed to your pet. These products can be refunded only if they are still in sealed packages that have not been tampered with. In order to return these products, please contact us to arrange for pick-up. If the products are not in a returnable condition, or if you prefer not to return them then they will be charged at prices set by Treatwell Pet Care, Inc.
  3. Any additional good or services with a material cost that was dispensed or used at the time of the consultation. This includes the purchase of food or medication, as well as laboratory testing.

After the 30 day refund period has passed, all memberships are active for a term of 12 months. Any customer may terminate their contract or membership with us prior to the end of such 12-month term, in which case such customer is responsible to cover the full amount of the breakage cost associated with such contract (which is agreed to equal the value of all products and services provided by or on behalf of Treatwell Pet Care, Inc. to such customer). The customer shall be accorded the option of paying such breakage fee in full upon termination or continued monthly payments until the full amount of such breakage fee has been paid. | 170 Booth St. - Unit #1, Ottawa, ON, K1R 7W1, Canada