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Veterinary Telehealth and Telemedicine

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Treatwell Pet Care Members Have Free Access to After-Hours Telehealth Services

If it’s late at night, and something is not quite right with Fido or Fluffy what should you do? If you know your pet is in crisis, we recommend you call or drive directly to your local emergency clinic as soon as possible. On the other hand, if you’re unsure whether or not your pet needs emergency treatment, but you don't feel comfortable waiting until we get back to you the next morning there is another option - Telehealth! Just follow the easy steps below:


How Does My Telehealth Benefit Work?
  1. Visit the Healthy Pets homepage.
  2. Choose text chat, or a video/audio call
  3. When filling out your information use the discount code we provided to you. This promo code was sent to existing members in an initial email on May 1st, 2019 (and is included in the Welcome Email for newer members) but if you can't remember it just let us know and we can make sure you have it handy.
  4. Select Mobile Veterinary Services of Ottawa (Treatwell) as your home clinic
  5. Speak to a licensed Ontario veterinarian. They'll help get you through the night/weekend until we are next open.
Telehealth Service Provided by Healthy Pets

We've recently revised this benefit to make it easier to use, and make sure you get your after-hours advice directly from a licensed veterinarian in Ontario. As part of this improvement, we've chosen to partner with Healthy Pets as our preferred telehealth provider.

Founded in 2018 by CEO Emma Harris, Healthy Pets is Canada’s veterinary telemedicine leader. Healthy Pets connects pet parents to local veterinarians online through on-demand video or text chat via their mobile app or desktop browser. Find out more by visiting their website.

What is the Difference Between Telehealth and Telemedicine?

These are relatively new terms in the veterinary field, and sometimes they are used interchangeably even though they are slightly different.

Telemedicine implies the practice of veterinary medicine when the veterinarian is in a different location from the patient. Telehealth provides more general information that helps you better understand your pet’s health and how urgently treatment may be required.

Typically, telehealth services occur outside of what regulators refer to as a Veterinary-Patient Client Relationship (VPCR). This means the provider is not able to diagnose, treat, or prescribe medication for your pet. Instead, they are there to answer your questions and help you determine what the likely best course of action is for you and your pet. This can be very valuable when you’re panicking at 2:00 a.m. after your dog scarfed down that chocolate bar!

Telemedicine, on the other hand, is more comprehensive since it operates within a valid VPCR, and usually requires that your pet has been recently examined in person by the veterinarian providing the service. This means a licensed veterinarian can use it to treat, diagnose, and prescribe medications for your pet under the right conditions. Veterinarians been doing this for decades when we’ve interacted with clients over the phone. Now, with advances in communication technology the telemedicine toolbox is becoming even more powerful with the addition of video calls, text messages, and digital imaging.

Treatwell Pet Care Offers the Best of Both Worlds!

Our regularly scheduled in-home visits and in-depth knowledge of your pet’s health allow us to use telemedicine to make care for your pet increasingly accessible during business hours. After hours, our telehealth benefit from Healthy Pets helps us get you through the night, or the weekend.

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