Treatwell Pet Care Mobile Veterinary Services of Ottawa Telehealth Image

Veterinary Telehealth and Telemedicine

Share this post

Treatwell Pet Care Members Have Free Access to After-Hours Telehealth Services

If it’s late at night, and something is not quite right with Fido or Fluffy what should you do? If you know your pet is in crisis, we recommend you call or drive directly to your local emergency clinic as soon as possible. On the other hand, if you’re unsure whether or not your pet needs emergency treatment, but you don't feel comfortable waiting until we get back to you the next morning there is another option - Telehealth! Just follow the easy steps below:


How Does My Telehealth Benefit Work?

Unfortunately our former telehealth partner, Healthy Pets will be ceasing operations in August 2019. Don't worry though - Treatwell Pet Care still has you covered!

  1. Call the veterinary telehealth provider of your choice - there are multiple providers out there, but we generally recommend Whisker Docs (phone/video chat/messaging) and Vetster (video chat only) as the most reliable.
  2. Follow their sign-up instructions and connect with a veterinarian by phone or by chat.
  3. Send us an electronic copy of your receipt (a digital file, scan or even a photo will do) and we'll re-imburse you for the call.
What is the Difference Between Telehealth and Telemedicine?

These are relatively new terms in the veterinary field, and sometimes they are used interchangeably even though they are slightly different.

Telemedicine implies the practice of veterinary medicine when the veterinarian is in a different location from the patient. Telehealth provides more general information that helps you better understand your pet’s health and how urgently treatment may be required.

Typically, telehealth services occur outside of what regulators refer to as a Veterinary-Patient Client Relationship (VPCR). This means the provider is not able to diagnose, treat, or prescribe medication for your pet. Instead, they are there to answer your questions and help you determine what the likely best course of action is for you and your pet. This can be very valuable when you’re panicking at 2:00 a.m. after your dog scarfed down that chocolate bar!

Telemedicine, on the other hand, is more comprehensive since it operates within a valid VPCR, and usually requires that your pet has been recently examined in person by the veterinarian providing the service. This means a licensed veterinarian can use it to treat, diagnose, and prescribe medications for your pet under the right conditions. Veterinarians been doing this for decades when we’ve interacted with clients over the phone. Now, with advances in communication technology the telemedicine toolbox is becoming even more powerful with the addition of video calls, text messages, and digital imaging.

Treatwell Pet Care Offers the Best of Both Worlds!

Our regularly scheduled in-home visits and in-depth knowledge of your pet’s health allow us to use telemedicine to make care for your pet increasingly accessible during business hours. After hours, our telehealth benefit from Healthy Pets helps us get you through the night, or the weekend.

Find Us